Exchange Policy

At Emclat B&M, we want you to feel confident and comfortable with every purchase. While we do not offer refunds or accept returns, we do provide a 7-day exchange policy under specific conditions.

Exchange Eligibility

You may request an exchange within 7 days of receiving your order if the following conditions are met:

  • The item is unused, unworn, and in original condition

  • All original packaging is included (boxes, pouches, tags, certificates if applicable)

  • The item shows no signs of wear, damage, or alteration

Non-Exchangeable Items

We are unable to offer exchanges for:

  • Jewelry that has been worn, damaged, or altered

  • Personalized or custom-made items

  • Earrings (due to hygiene concerns)

  • Sale or discounted items

  • Requests made after the 7-day window

How to Request an Exchange

To initiate an exchange, please contact us through one of the methods below:

  1. Email us at info.eclatbm@gmail.com with your order number, item details, and reason for exchange

  2. You can also message us on WhatsApp at 0333 3188727

  3. Once approved, we will share return instructions and the shipping address

  4. The customer is responsible for securely packaging the item and covering the return shipping cost

  5. Once we receive and inspect the item, your exchange will be processed within 3 to 5 business days

Please note that we reserve the right to reject exchanges if items do not meet the stated conditions.

Important Information

  • No refunds are issued under any circumstances

  • No returns are accepted except in case of incorrect or damaged items received

  • In case of a defective item, you must notify us within 48 hours of delivery, along with clear photos

  • Exchanges are based on availability. If the requested item is unavailable, store credit may be offered

Contact Information

If you have any questions or need support with an exchange, feel free to reach out:

Email: info.eclatbm@gmail.com
WhatsApp: 0333 3188727
Business Hours: Monday to Friday, 10 AM to 6 PM (Pakistan Standard Time)

We’re here to help and appreciate your trust in Emclat B&M.

Emclat B&M
Minimal Jewelry with Purpose and Presence